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退款政策

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you must state why you need your Love Letter to be revised. If returning a print or frame, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Noting that if this was faulty, that a photo is required prior to sending. 

To start a return, you can contact us at hello@thebilletdoux.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thebilletdoux.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Happy to change any prints that may have been overlooked by the buyer and by The Billet Doux. Note: all orders are to be proof read before going to print.  


Unfortunately, we cannot accept returns on worn jewellery or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.